Agent-to-Agent Communication Scripts Script
Scripts for professional communication with cooperating agents throughout a transaction. From initial offer calls to inspection negotiations to closing coordination, these scripts help you maintain professionalism, build rapport, and achieve the best outcome for your client.
Calling the Listing Agent to Discuss Your Buyer's Offer
Script 1 of 3You are a buyer's agent calling the listing agent to present your client's offer, gather intelligence, and build rapport before formal submission.
Hi [Listing Agent Name], this is [Agent Name] with [Brokerage]. I am calling about your listing at [Address] — beautiful property, by the way. The marketing is outstanding, especially the virtually staged photos. My buyer was really impressed with how the home presented online. I have a client who is very interested in submitting an offer, and I wanted to touch base with you before we send it over. A few questions if you have a moment. First, can you confirm the seller's situation — what is their preferred timeline for closing? Are there any terms that are particularly important to the seller beyond price? Second, are there any other offers on the table or expected? I want to make sure my client puts their best foot forward. And third, regarding buyer agent compensation — I saw the listing notes, and I just want to confirm how compensation is being handled for cooperating agents. My client is well-qualified — [pre-approved / cash buyer] with a [strong lender / proof of funds]. They are flexible on closing timeline and are prepared to submit a clean offer with [favorable terms — strong earnest money, reasonable contingencies, etc.]. I want this to be a smooth transaction for everyone involved. What can you tell me about what would make this offer stand out for your seller? I appreciate the collaboration, and I look forward to working with you on this. I will have the offer in your inbox by [time].
Negotiating Inspection Repairs with the Cooperating Agent
Script 2 of 3The inspection revealed issues, and you need to negotiate repairs or credits with the other agent in a professional, solution-oriented manner.
Hi [Agent Name], I hope you are doing well. I am calling about the inspection results for [Address]. My [buyer/seller] has reviewed the report, and I want to work through this with you in a way that keeps the deal moving forward. The inspection identified several items, and I want to be upfront about our approach. We are not asking for cosmetic or minor maintenance items — we understand that no home is perfect, and my client is reasonable. However, there are [X] items that we believe need to be addressed. [Item 1]: [Description and estimated cost]. This is a [safety / structural / functional] concern that our lender and appraiser will likely flag as well. [Item 2]: [Description and estimated cost]. This [explanation of why it matters — affects habitability, represents significant deferred maintenance, was not disclosed, etc.]. [Item 3 if applicable]: [Description]. Our proposal is [specific request — seller completes repairs before closing / seller provides a credit of X dollars at closing / price reduction of X dollars]. We believe this is fair and reasonable given the findings. I want to be clear — my client loves this home and wants to close this deal. We are not using the inspection to renegotiate the purchase price. We are simply addressing legitimate concerns that any reasonable buyer would want resolved. How would your seller like to handle this? I am open to creative solutions that work for both parties. Our goal is the same — a successful closing for everyone involved.
Coordinating with the Cooperating Agent Pre-Closing
Script 3 of 3You are coordinating final details with the cooperating agent to ensure a smooth closing process.
Hi [Agent Name], we are getting close to the finish line on [Address], and I want to make sure we are completely aligned on everything for a smooth closing. Let me run through my checklist. Financing status: My buyer's lender has issued [clear to close / conditional approval with conditions X, Y, Z that are being resolved]. We are on track for our closing date of [Date]. Appraisal: The appraisal came in at [Value], which [supports the purchase price / we will need to discuss — see separate communication]. Title: I confirmed with the title company that there are no outstanding issues. The title commitment is clear and all documents are being prepared for [closing date]. Final walkthrough: I would like to schedule the final walkthrough for [Date/Time] — does that work for your seller? We will need access to verify that agreed-upon repairs have been completed and the home is in the same condition as when it went under contract. Closing details: Can you confirm your seller's preferred closing time and whether they will be attending in person or signing remotely? My buyer is available [time preferences]. Possession: Per our agreement, possession transfers at [closing / X days after closing]. Can you confirm your seller is on track for that timeline? Utilities: I will remind my buyer to schedule utility transfers for [date]. Is there anything else on your end that we need to address before closing? I appreciate the smooth collaboration throughout this transaction — it makes such a difference when both agents are professional and communicative. Looking forward to a great closing.
Pro Tips
Always call the listing agent before submitting an offer to build rapport and gather intelligence about the seller's priorities and motivations.
Be professional and respectful in every interaction, even during tense negotiations. Your reputation with other agents directly impacts your ability to get deals done.
Compliment the listing agent's marketing when genuine — mentioning their virtual staging or photography builds rapport and starts the conversation on a positive note.
Respond to all agent communications within 2 hours during active negotiations. Delayed responses create anxiety and can derail deals.
Never go around the cooperating agent to communicate directly with their client. This violates professional ethics and destroys trust.
Document all verbal agreements with a follow-up email summarizing what was discussed and agreed upon. This prevents misunderstandings and protects everyone.
Pair Scripts with Stunning Photos
Virtual staging transforms empty rooms into beautiful listings. Combine powerful scripts with professional-looking photos for maximum impact.
Frequently Asked Questions
How do I handle a difficult cooperating agent?
Stay professional regardless of the other agent's behavior. Focus on the transaction, not personalities. Communicate in writing when possible to create a record. If the agent is truly obstructive, escalate to their broker. Remember that your client's interests come first — sometimes working around a difficult agent means being extra organized, proactive, and documented.
Should I call or email the cooperating agent for offer discussions?
A phone call followed by an email summary is the best approach. The call allows for rapport building, tone reading, and real-time negotiation. The follow-up email creates a written record of what was discussed. For time-sensitive matters, call first. For routine coordination, email is sufficient. Always confirm important verbal agreements in writing.
How do I discuss buyer agent compensation with a listing agent post-NAR settlement?
Be direct and professional. Ask the listing agent how buyer agent compensation is being handled for the listing. If it is not being offered by the seller, discuss options with your buyer about including compensation in the offer terms or negotiating it separately. The key is transparency — both agents should clearly understand the compensation structure before the offer is submitted to avoid confusion later.